Privacy Policy

At Moana Casino, we highly value the trust and loyalty of our players. Protecting your personal data is a core priority, and we are committed to handling your information with care, security, and respect. This Privacy Policy explains the processes we follow to collect, use, and safeguard your personal data, ensuring transparency and confidence in how we operate. We encourage you to review this policy carefully to help you make informed decisions regarding your gaming experience with us.

Data Processing

This Privacy Policy describes how we comply with gambling regulations, including the processing of players’ personal data. Such processing is necessary for providing access to our games and related services, ensuring that your experience is seamless and secure.

Moana Casino is operated by Island Gaming Ltd., a company registered in Curacao, and holds a valid gaming license issued by the Antillephone N.V. regulatory body. Our operations are conducted with full respect for privacy laws and industry standards to ensure that your personal data is always protected.

By using our services, you agree to the terms set out in this Privacy Policy. We advise you to periodically review this document, as changes may occur. Your continued use of Moana Casino’s services indicates acceptance of any updates to this policy.

Collection of Information

We collect various types of personal information through our website to enhance your experience and to ensure compliance with legal requirements. This may include:

1. Registration and Communication Data: Information you provide during account creation or when contacting our customer support, such as your name, email, contact details, and identification documents.
2. Interaction Records: Logs of communications through email, live chat, or other channels.
3. Transaction and Usage Data: Records of your financial transactions, including deposits, withdrawals, and your activity on the website.
4. Compliance Documentation: Documents needed for identity verification, age verification, and compliance with regulatory requirements.

Usage of Information

The personal data we collect is used for the following purposes:

1. Processing financial transactions, managing deposits and withdrawals, and handling bets.
2. Providing the services you request, including customer support and technical assistance.
3. Performing identity verification and compliance checks to ensure we meet legal and regulatory obligations.
4. Sending promotional offers and marketing content, provided you have given us explicit consent.
5. Ensuring compliance with relevant laws, including anti-money laundering (AML) and fraud prevention measures.
6. Monitoring activity to prevent and detect any unauthorized or fraudulent behavior.
7. Analyzing and improving our services through research and feedback.

Marketing Communications

With your consent, we may send you promotional content about Moana Casino’s products, services, and special offers. You can opt out of receiving such communications at any time by adjusting your preferences in your account settings or by contacting our customer support team.

Disclosure of Information

Your personal data is never sold or rented to third parties. However, we may share your information under the following circumstances:

1. Within Our Group: To ensure seamless service delivery and to support various operations.
2. With Trusted Partners: For processing services such as payments, fraud detection, and compliance verification.
3. With Third-Party Providers: For tasks such as payment processing, identity verification, and other essential services.

All third-party data sharing is done under strict confidentiality agreements to ensure your data remains protected at all times.

Data Security and Retention

Moana Casino implements robust security measures to safeguard your personal information and prevent unauthorized access. We comply with all applicable data protection laws and industry standards. Your data will be retained only as long as necessary to fulfill our legal obligations, including a minimum retention period of five years following account closure as required by anti-money laundering laws.

Cookies and Tracking

Moana Casino uses cookies and similar technologies to enhance your gaming experience, analyze site usage, and support marketing efforts. By using our website, you consent to the use of cookies. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may impact the functionality of the site.

Your Rights and Contact Information

You have the right to access, correct, or request the deletion of your personal data. Additionally, you can object to the use of your data for marketing purposes at any time. To exercise your rights, or if you have any concerns or requests about your personal data, please contact our Data Protection Officer (DPO) via email. If you are a resident of the European Union, you also have the right to lodge a complaint with your local data protection authority.

This Privacy Policy reflects our commitment to protecting your personal data while providing a secure, compliant, and enjoyable gaming environment. If you have any questions or need assistance regarding your personal information, please don’t hesitate to contact us.